How to Resolve QuickBooks Payroll Error PS077?

QuickBooks Payroll Error PS077 typically occurs when downloading payroll updates. It is often linked to issues with incorrect billing information, corrupted QuickBooks files, or outdated payroll tax tables. Here's a step-by-step guide to resolve the error:

Step 1: Verify QuickBooks and Payroll Subscription

Open QuickBooks and go to the Help menu.
Select Manage My Account to ensure your payroll subscription is active.
Make sure your billing information is correct and up to date.

Step 2: Download the Latest Payroll Tax Table

In QuickBooks, go to Employees > Get Payroll Updates.
Check the option to download the latest payroll tax table.
Click Update.

Step 3: Check for QuickBooks Updates

Go to the Help menu.
Select Update QuickBooks Desktop.
Click Update Now, then select Get Updates.
After the update is complete, restart QuickBooks.

Step 4: Repair QuickBooks Installation

Close QuickBooks.
Open the Control Panel and go to Programs and Features.
Locate QuickBooks, then click Uninstall/Change.
In the QuickBooks installer, select Repair.
Follow the on-screen instructions to complete the repair.

Step 5: Rename CPS Folder (Corrupt File)

Navigate to the folder: C:\Program Files (x86)\Intuit\QuickBooks\Components\Payroll\CPS.
Rename the folder to something like "CPSOLD".
Try updating payroll again.

Step 6: Run QuickBooks as Administrator

Close QuickBooks.
Right-click the QuickBooks icon on your desktop.
Select Run as Administrator.
Retry downloading payroll updates.

Step 7: Check for Data File Corruption

Open QuickBooks and go to File > Utilities.
Select Verify Data to check for any file corruption.
If QuickBooks detects an issue, go back to Utilities and select Rebuild Data.

Step 8: Reinstall QuickBooks Using Clean Install

If none of the above methods work, you may need to perform a clean install of QuickBooks. This involves uninstalling QuickBooks, renaming installation folders, and reinstalling the program.

After performing these steps, the error should be resolved. If it persists, you may need to contact QuickBooks support for further assistance.

Here are some additional troubleshooting steps to resolve QuickBooks Payroll Error PS077 if the previous methods did not work:

Step 9: Update QuickBooks License Information

In QuickBooks, go to Help > My License Information.
Verify that your license and product codes are correct.
If the information is outdated or incorrect, update it.

Step 10: Disable User Account Control (UAC)

User Account Control (UAC) can sometimes prevent QuickBooks from accessing necessary components for updating payroll. You can temporarily disable UAC to fix the issue:

Press Windows + S and type User Account Control.
Click on Change User Account Control settings.
Move the slider to Never Notify and click OK.
Restart your computer and retry the payroll update.
After updating payroll, re-enable UAC for security.

Step 11: Check for Windows Updates

Outdated Windows components or security settings can interfere with QuickBooks functionality. Ensure that your operating system is up to date:

Press Windows + I to open Settings.
Go to Update & Security > Windows Update.
Click Check for updates and install any pending updates.

Step 12: Reset QuickBooks Update Settings

Open QuickBooks and go to the Help menu.
Select Update QuickBooks Desktop.
Go to the Update Now tab and check the box labeled Reset Updates.
Click Get Updates and allow QuickBooks to download the latest updates.
Restart QuickBooks after the update and try to download the payroll update again.

Step 13: Use QuickBooks File Doctor

QuickBooks File Doctor is a tool that can repair issues related to damaged company files:

Download and install the QuickBooks Tool Hub from the Intuit website.
Open the QuickBooks Tool Hub and select Company File Issues.
Choose Run QuickBooks File Doctor and select the company file that’s experiencing issues.
Follow the on-screen instructions to complete the repair.

Step 14: Clear Outdated Temp Files

QuickBooks uses temporary files while processing updates. Sometimes, these files can become corrupted and lead to errors:

Press Windows + R and type %temp% to open the Temp folder.
Delete all the files in this folder.
Try updating payroll in QuickBooks again.

Step 15: Run Payroll in Safe Mode

Sometimes background applications or services may interfere with QuickBooks:

Restart your computer in Safe Mode by pressing Windows + R, typing msconfig, and selecting the Boot tab.
Check the box for Safe Boot and select Network.
Restart your computer.
Open QuickBooks and attempt to download the payroll update.
After you finish, restart your computer in normal mode by undoing the Safe Boot settings.

Step 16: Re-register QuickBooks and Its Components

If QuickBooks components aren't properly registered, it can cause update failures:

Press Windows + R and type regsvr32 /u qbregistration.dat. Press Enter.
Then, type regsvr32 qbregistration.dat and press Enter again.
Restart QuickBooks and attempt to update the payroll again.

Step 17: Contact QuickBooks Support

If none of the above steps resolve the error, it could indicate a more complex issue with your QuickBooks installation, company file, or payroll subscription. Contact QuickBooks Payroll Support for professional assistance.

These steps, when combined, cover a wide range of possible causes for Payroll Error PS077. Implement them in sequence to increase the likelihood of resolving the issue successfully.

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